It is hard to escape artificial intelligence, or AI, in the modern world. Every industry seems to be rushing to incorporate it into everyday processes, including the care sector. AI can have advantages, but it also raises a range of ethical concerns, so its use needs to be considered carefully.
Ways in which AI is currently utilised
Initial attempts to incorporate AI into social care have focused mainly on data management. AI can search through the large amounts of information in client files to find relevant details, helping improve access. It has also been used to assess resource levels and allocate accordingly, and to assist in the compiling of reports. The aim is to use it for recurring tasks that can be easily automated so carers can be freed for more important jobs.
AI cannot replace humans
Care assistant jobs such as those at www.caremark.ie/job-opportunities/care-assistant-jobs-dublin/ are not just about organising paperwork. It is about building relationships and providing companionship. The human touch is essential. Human judgement is also needed to monitor AI output and ensure it can be interpreted and corrected where necessary, and that systems for transparency and accountability are in place.
At every stage, the impact of AI on social care will be assessed to see if it is adequately responding to user needs and that ethical concerns are mitigated.
AI may have a place in social care, but not at the expense of the human connections between carers and the vulnerable. Any improvements in efficiency and information access must also address the potential ethical concerns.
