Day: May 3, 2018

Four soft-skill training drills for your contact centre

May 3, 2018

With contact centres continuing to grow and evolve, coming into contact with them is becoming more common. Image Credit With over 6000 contact centres in the UK employing around 4% of the country’s workforce, as customers we expect skilled and knowledgeable agents to resolve problems we call about. To get the best from your staff, […]

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